Terms of service

Terms of Use and Conditions of Sale

IMPORTANT. PLEASE READ AND UNDERSTAND THESE TERMS OF SALE (the Terms or Agreement) CAREFULLY BEFORE ACCESSING, USING OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY. THEY FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND KEEP A COPY FOR YOUR RECORDS.

Your use of trylironava.com, including any subdomains, affiliated websites and mobile applications (together, the Website), which are owned and maintained by Lironava (Lironava, we, our, us), is governed by the policies, terms and conditions set out below. Please read them carefully. We offer the Website, including all information, tools, products and services available from it, to you, the user, conditioned on your acceptance of all terms, conditions, policies and notices stated here. By accessing, using or placing an order through the Website, you agree to these Terms. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner.

THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW OR UNLESS YOU OPT OUT. PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION SECTION BELOW, WHICH DESCRIBES YOUR RIGHT TO OPT OUT.

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website after we post any changes constitutes binding acceptance of those changes.

1. Website Use

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, that you have read this Agreement, and that you understand and agree to its terms.

2. Privacy and Security Disclosure

Our Privacy Policy is available on our Website. The Privacy Policy is incorporated into these Terms by reference and forms part of these Terms.

3. General Conditions and Website Conduct Restrictions

All aspects of our Website are protected by U.S. and international copyright, trademark and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.

You agree not to use or attempt to use the Website or any products or services in any unlawful manner or for any unlawful purpose. You further agree not to commit or attempt to commit any unlawful act on or through the Website, including but not limited to: hacking or other digital or physical attacks on the Website; publishing abusive, vulgar, obscene or defamatory material; soliciting others to perform or participate in unlawful acts; violating any international, federal, provincial, state or local laws, rules, regulations or ordinances; infringing upon our intellectual property rights or those of others; harassing, abusing, insulting, harming, defaming, intimidating or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; submitting false or misleading information; uploading or transmitting viruses or any other malicious code; collecting or tracking the personal information of others; interfering with or circumventing the security features of the Website; or any other unlawful act.

Lironava reserves the right to terminate your access to the Website or any of its services if it determines that you do not comply with these Terms, provide false, inaccurate or incomplete information during registration, engage in conduct that would harm Lironava rights or interests in its Website, services or other property, or for any or no reason without prior notice. Lironava may take any other actions necessary in this regard or seek any remedies permitted by law.

4. Products Sold for Personal Use Only

You agree that any products or services you purchase from Lironava on or through the Website are for your personal, noncommercial use. You agree that you will not resell, redistribute, modify or export any product you order from the Website. Resale of our products outside of authorized channels can cause the product to become materially different, which may affect safety, quality or our ability to honor any guarantee. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

5. No Medical Advice and the Accuracy of Information

The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for advice from a qualified healthcare provider. The statements made on this Website have not been evaluated by the Food and Drug Administration. You should consult your healthcare provider before using any information provided by Lironava.

While we work to provide accurate and current information on our Website, there may be content that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice, including after you have submitted your order.

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your screen will display any color accurately.

This Website may contain certain historical information, which is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our Website.

Lironava does not guarantee that you will achieve your health and wellness goals. Your results may vary depending on a range of factors unique to you, such as your age, health and genetics.

6. Modifications to the Website and Prices

We reserve the right to modify or discontinue access to the Website, or any part or content of it, without notice at any time. We shall not be liable to you or to any third party for any modification, suspension or discontinuance of access to the Website. Certain products or services may be available exclusively online and may have limited quantities, and are subject to refund, return or exchange only according to our Shipping Policy and Refund Policy.

All descriptions of products and all product pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited.

7. Payment

By submitting payment information to us, you represent and agree that: you are fully authorized to use that card or account; all payment information you provide is complete and accurate; you will be responsible for any payment card fees; and sufficient funds exist to pay us the amounts due.

We and our third party payment service providers may request and receive updated credit card information from your card issuer, such as updated card numbers and expiration dates when your card has expired. If such updated information is provided, we will update your account information accordingly. Your card issuer may give you the right to opt out of providing vendors and payment service providers with your updated card information. If you wish to opt out of your card updating service, you should contact your card issuer.

We are not responsible for any fees or charges that your bank or card issuer may apply. If your bank or card issuer reverses a charge, we may bill you directly and seek payment by another method, including a mailed statement.

8. Order Placement and Acceptance; Subscriptions, Automatic Payment and Cancellation

Order Placement and Acceptance. Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. If we deny your order, you will receive a refund to your original form of payment. You understand and agree that we will not be liable for any losses or damages that may result from our refusal to provide you with any product or service. We reserve the right to require additional information before processing any order.

Subscriptions, Automatic Payment and Cancellation. When you purchase a product on the Website, you may have the option of buying it one time or enrolling in a Lironava subscription plan. If you enroll in a subscription, it is automatically billed every thirty (30) days to the card you provided and shipped to you, until you cancel. You may also change your subscription billing frequency by contacting our customer support team at support@trylironava.com. We may use an account updater to automatically update your card information if it changes, in which case your renewal will be billed to the updated information. You may cancel your subscription at any time, however you must cancel at least twenty four (24) hours before your next shipment goes out in order to avoid receiving your next scheduled order. To cancel, please contact our customer support team at support@trylironava.com.

IF YOU ARE ENROLLED IN THE LIRONAVA SUBSCRIPTION PROGRAM AT THE TIME OF YOUR INITIAL PURCHASE AND YOU HAVE PROVIDED A VALID CARD OR ALTERNATE PAYMENT METHOD, EACH PAYMENT WILL BE AUTOMATICALLY PROCESSED AT THE TIME OF EACH SHIPMENT AND BILLED TO THE PAYMENT METHOD YOU PROVIDED AT ENROLLMENT. IF YOU WISH TO CANCEL YOUR PARTICIPATION, YOU MAY DO SO AT ANY TIME BY EMAILING US AT support@trylironava.com.

If you participate in the subscription program using a payment card and your card fails to process a subsequent shipment, you agree that Lironava may contact you at any phone number or email address you provided for alternate payment information. If you fail to pay for any product or service received, your account may be sent to collections.

9. Shipping

Lironava ships to addresses in the United States and to most other countries. Please visit our Website for additional information about order processing, handling, shipping times and the carriers we use. Accurate shipping address and phone number are required. We are not responsible for late or missing shipments if you enter incorrect shipping information. If you discover a mistake with your order after it has been submitted, or wish to cancel your order after placing it and before it has shipped, please contact our customer support team at support@trylironava.com as soon as possible. We cannot guarantee that we will be able to amend your order in accordance with your instructions.

10. Delivery Confirmation

Because many situations beyond our control may occur at your delivery address, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the cardholder, even without a signature.

11. Money Back Guarantee

Lironava offers a money back guarantee on qualifying first time orders within thirty (30) days from the date you received your order, for a full refund according to the terms below. The money back guarantee is only valid on products purchased directly from trylironava.com. Purchases that do not qualify are subject to our standard Refund Policy. If you claim a refund during the first thirty (30) days and later decide to repurchase another product, you will no longer be able to take advantage of this money back guarantee. Please email support@trylironava.com to request a refund.

Lironava will refund the entire purchase price for all approved refunds. Refunds will be issued to the same card or payment method used to place the order.

Standard Return and Refund. We want you to be satisfied with your experience. If you are dissatisfied with our product, or if it arrives damaged, please refer to our detailed Refund Policy. Once a refund is approved, it generally takes 1 to 2 business days to process. After it is processed, it may take up to 10 days to post to your account, depending on your financial institution.

Social Media

This section applies to everyone who interacts with our social media presence, including comment sections, feeds and other elements viewable on Facebook, Instagram, YouTube, Pinterest, X, LinkedIn or any other external third party platform we may use (Social Media Presence). The sites and platforms that host our Social Media Presence are not controlled by us and have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of Lironava, and we have no obligation to monitor or remove user comments. If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable platform using the procedures they have established.

Disclaimer of Warranties

EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS PROVIDED ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE MAKE NO, AND EXPRESSLY DISCLAIM ANY AND ALL, REPRESENTATIONS AND WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE. WE DO NOT REPRESENT OR WARRANT THAT OUR PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR THAT THE WEBSITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Disclaimer of Liabilities

EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL LIRONAVA OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES, FEES, COSTS OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE PRODUCTS, OR YOUR OR A THIRD PARTY USE OR ATTEMPTED USE OF THE WEBSITE OR ANY PRODUCT, REGARDLESS OF WHETHER LIRONAVA HAS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL OR COST OF SUBSTITUTE PRODUCTS OR SERVICES. THIS APPLIES REGARDLESS OF HOW THE DAMAGES ARE ALLEGEDLY CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT INCLUDING NEGLIGENCE AND STRICT LIABILITY, WARRANTY OR OTHERWISE. IF, DESPITE THE LIMITATIONS ABOVE, LIRONAVA IS FOUND LIABLE UNDER ANY THEORY, ITS LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO USD 500.00. SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.

Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver

PLEASE READ THIS PROVISION CAREFULLY. IT REQUIRES YOU TO ARBITRATE ANY DISPUTE OR CLAIM BETWEEN YOU AND LIRONAVA ON AN INDIVIDUAL BASIS.

YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THIS ARBITRATION PROVISION, THE LIRONAVA PRIVACY POLICY OR TERMS OF SALE, LIRONAVA ADVERTISING OR MARKETING PRACTICES, OR LIRONAVA PRODUCTS OR SERVICES SHALL BE SUBMITTED TO BINDING, FINAL AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS CONSUMER ARBITRATION RULES. THIS PROVISION IS GOVERNED BY THE FEDERAL ARBITRATION ACT (FAA), 9 U.S.C. SECTIONS 1 THROUGH 16. THE ARBITRATOR SHALL HAVE THE EXCLUSIVE AUTHORITY TO DETERMINE WHETHER A DISPUTE OR CLAIM IS ARBITRABLE, AND SHALL FOLLOW THE APPLICABLE SUBSTANTIVE LAW OF THE STATE OF CALIFORNIA TO THE EXTENT CONSISTENT WITH THE FAA. THE ARBITRATOR MAY AWARD ALL REMEDIES AVAILABLE IN AN INDIVIDUAL LAWSUIT UNDER SUBSTANTIVE LAW. THE ARBITRATOR MAY ONLY RESOLVE DISPUTES BETWEEN YOU AND LIRONAVA AND MAY NOT CONSOLIDATE CLAIMS WITHOUT LIRONAVA CONSENT. THE ARBITRATOR MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS OR REQUESTS FOR RELIEF ON BEHALF OF OTHER INDIVIDUALS.

NOTWITHSTANDING THE ABOVE, YOU AGREE THAT LIRONAVA HAS THE RIGHT TO BRING A CLAIM AGAINST YOU IN THE STATE OR FEDERAL COURTS OF CALIFORNIA FOR INJUNCTIVE OR EQUITABLE RELIEF, OR OTHERWISE ARISING FROM ANY POTENTIAL OR ACTUAL MISAPPROPRIATION OR INFRINGEMENT OF LIRONAVA INTELLECTUAL PROPERTY RIGHTS, AND YOU AGREE THAT VENUE IS PROPER AND THAT YOU ARE SUBJECT TO PERSONAL JURISDICTION IN SUCH FORUM.

UNLESS YOU TIMELY OPT OUT, YOU WILL NOT HAVE THE RIGHT TO HAVE A COURT OR JURY DECIDE YOUR DISPUTE, TO PARTICIPATE IN A CLASS ACTION, TO ACT AS A PRIVATE ATTORNEY GENERAL, OR TO JOIN OR CONSOLIDATE YOUR CLAIM WITH THE CLAIM OF ANY OTHER PERSON. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF THE DATE YOU PURCHASED A PRODUCT OR SERVICE THROUGH THE WEBSITE BY SENDING A LETTER TO: LIRONAVA, ATTN LEGAL DEPARTMENT, 15442 VENTURA BLVD, STE 201-1806, SHERMAN OAKS, CA 91403, STATING YOUR NAME, THE PRODUCT YOU PURCHASED AND YOUR INTENT TO OPT OUT OF ARBITRATION.

Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless Lironava, its parent, subsidiaries, predecessors, successors and affiliates, and their respective partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from and against any and all claims, actions, losses, liabilities, damages, expenses, demands and costs of any kind, including reasonable attorneys fees, arising out of, resulting from or in any way connected with your breach of these Terms or the documents they incorporate by reference, your breach of any representations or warranties in this Agreement, or your violation of any law or the rights of a third party.

Third Party Websites and Links

Our Website may include materials from third parties or links to third party websites. We are not liable for any third party materials or websites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third party websites. Please review the third party policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the applicable third party.

Testimonials, Reviews and Other Submissions

Lironava welcomes your comments about our services and products. You agree that anything you submit or post to the Website, including photographs, testimonials, ideas, techniques, questions, reviews, comments and suggestions (Submissions), is and will be treated as non confidential and non proprietary, and that we shall have the royalty free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, adapt and create derivative works from such Submissions by any means and in any form. You agree that any Submission you provide is true and accurate in all respects and does not infringe the intellectual property rights of any third party. You agree that Lironava may use a Submission, in whole or in part, together with the name of the person submitting it, and that Submissions, including testimonials, may be used for any form of advertising relating to Lironava products or services, in printed and online media, as Lironava determines in its sole discretion. These testimonials do not represent the generally expected user experience.

Digital Millennium Copyright Act Notice; Intellectual Property Rights

DMCA Notice. This Website maintains contact information for notifications of claimed infringement regarding materials posted to this Website. All notices should be addressed to: support@trylironava.com. You may contact us with complaints regarding allegedly infringing posted material and we will investigate. If the posted material is believed in good faith by us to violate any applicable law, we will remove or disable access to it and notify the posting party.

In notifying us of alleged copyright infringement, the Digital Millennium Copyright Act requires that you include: a description of the copyrighted work that is the subject of the claimed infringement; a description of the infringing material and information sufficient for us to locate it; your contact information, including your address, telephone number and email address; a statement that you have a good faith belief that the material is not authorized by the copyright owner, its agent or the law; a statement, signed under penalty of perjury, that the information in the notification is accurate and that you are authorized to enforce the copyrights claimed to be infringed; and a physical or electronic signature of the copyright owner or a person authorized to act on the owner behalf. Failure to include all of this information may delay the processing of your complaint.

Intellectual Property Rights and License. The audio and video materials, images, photographs, articles, text, graphics, illustrations, logos, layouts, compilations, designs, interfaces, digital downloads, software, data compilations and other content associated with the Website (the Content) are owned or licensed by Lironava or other authorized third parties and are protected by intellectual property, copyright, trademark, trade dress and other laws in the U.S. and other countries. You must comply with all such laws and applicable notices or restrictions. You shall not remove or alter any copyright, trademark or other legal notices marked on the Content. As between you and Lironava, we retain all right, title and interest in and to the Website and the Content. No transfer of ownership of any portion of the Content is made as a result of any access you are granted. Except as expressly set out in these Terms or expressly granted to you in writing by Lironava, no rights are granted to you. The compilation of the Content on the Website is the exclusive property of Lironava.

You are only permitted to access and view the Content for personal, noncommercial purposes in accordance with these Terms, and may not build a business or other enterprise using any of the Content, whether for profit or not. Except as provided in these Terms or otherwise expressly authorized by us in writing, you may not download, stream capture, store in a database, archive or otherwise copy, sell, rent, lease, lend, broadcast, transmit, distribute, display, license, sublicense or otherwise exploit any part of the Website or Content, nor create derivative works based on the Content.

Copyright. The copyright in all materials provided on the Website is owned by Lironava or its affiliates. Except as stated here, none of the material contained in the Website may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written consent of Lironava. Permission is granted to view, copy, print and download the materials on the Website for personal, noncommercial use only, provided they are used solely for informational purposes and all copies include this copyright notice. Lironava may revoke this permission at any time.

Trademarks. The trademarks, service marks and logos used and displayed on the Website are registered or unregistered trademarks of Lironava. Nothing on the Website shall be construed as granting any license or right to use any trademark displayed on the Website without the prior written consent of the trademark owner.

Electronic Communications

You agree that we may communicate with you electronically and that such communications, as well as notices, disclosures, agreements and other communications we provide to you electronically, are equivalent to communications in writing and have the same force and effect as if they were in writing and signed by the party sending them.

Assignment

You may not assign any of your rights under these Terms, and any such attempt is null and void. Lironava and its affiliates may, in their sole discretion, transfer, without further consent or notification, all contractual rights and obligations under these Terms if some or all of the Lironava business is transferred to another entity by way of merger, sale of assets or otherwise.

No Waiver

No waiver by Lironava of any term or condition set out in these Terms shall be deemed a further or continuing waiver of that term or condition or a waiver of any other term or condition, and any failure by Lironava to assert a right or provision under these Terms shall not constitute a waiver of that right or provision.

Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

If we terminate this Agreement, the sections concerning privacy, conduct, products for personal use, no medical advice, disclaimers, limitations of liability, dispute resolution, indemnification, intellectual property and any representations, warranties and other obligations made or taken by you shall survive the termination of this Agreement.

Entire Agreement

These Terms, the Agreement, and any policies or operating rules posted by us on or in respect of the Website constitute the entire agreement and understanding between you and Lironava, and supersede and replace any prior or contemporaneous agreements. Any ambiguities in the interpretation of these Terms or the Agreement shall not be construed against the drafting party.

Questions or Additional Information

If you purchased a product or service through the Website, or if you have any questions about these Terms, please contact our customer support team by email at support@trylironava.com, or by mail at Lironava, 15442 Ventura Blvd, STE 201-1806, Sherman Oaks, CA 91403, United States.