Refund policy

Lironava Returns and Refunds Policy

At Lironava we stand behind our product and want every customer to feel confident in their purchase. If you are not satisfied, we offer a 30 day refund window with no return required. We simply ask that your request is submitted within the eligible timeframe and includes a valid reason for your dissatisfaction.

1. Eligibility and Timeframe

To qualify for a refund under this policy, the following conditions must be met:

Your refund request must be submitted within 30 days of your original purchase date.
Requests submitted after 30 days are not eligible for a refund, regardless of the circumstances.
Only orders placed directly through trylironava.com are eligible. Orders placed through third party retailers or resellers are not covered by this policy.
Subscription renewals or recurring charges processed after the 30 day window are not eligible for a refund (see Section 7).
Orders that have already been processed or fulfilled once the 30 day period has passed are not eligible.

All refund requests are reviewed individually and are not approved automatically. Lironava reserves the right to decline requests that lack sufficient detail or that appear inconsistent with normal product use. No exceptions are made beyond the 30 day money back guarantee.

2. No Return Required

You do not need to send the product back in order to receive a refund. You are not expected to ship anything to us. Refunds are issued based on your submitted request and the information you provide, and are not conditional on a physical return. Please do not ship products back unless we explicitly ask you to, as we are unable to accept or process unsolicited returns.

3. Valid Reasons for a Refund

A refund request should include a clear and honest reason for your dissatisfaction. Examples of valid reasons include:

The product did not meet your expectations
You were not satisfied with your results
Concerns with taste or usability
Other reasonable product related concerns

4. Order Issues and Exceptions

The following situations may qualify for a refund or replacement after verification by our team.

Damaged or Defective Items. If your order arrives damaged or defective, please contact our support team promptly. We may ask for supporting documentation such as photos of the product and packaging so we can verify the issue. Once confirmed, we will arrange a replacement or refund.

Incorrect or Missing Items. If you received the wrong item or your order is incomplete, contact support with your order details. A replacement or refund may be issued after verification.

Order Cancellation. Orders can only be cancelled if they have not yet entered processing. Once an order is in processing or transit it can no longer be cancelled.

Unfulfilled or Out of Stock Items. If an item cannot be fulfilled, a refund will be issued automatically to your original payment method.

5. Shipping and Delivery Conditions

All delivery related concerns are assessed using carrier tracking data and verification.

Delivered but Not Received. If tracking confirms delivery and valid delivery proof is available, the order is considered fulfilled and is not eligible for a refund or replacement. If delivery cannot be confirmed by the carrier, we will arrange a replacement at no cost. Delivery disputes are not eligible for a refund.

Delayed or Premature Delivery Status. Carriers sometimes update tracking to show delivery up to 24 hours before the package actually arrives. Please allow 24 hours before reporting a missing package. If it still has not arrived after that window, contact our support team for help.

Stolen Packages. Lironava is not responsible for packages that are lost or stolen after the carrier has confirmed delivery. Once an order is marked as delivered, securing it at your address is your responsibility. In the event of theft we recommend coordinating with your local authorities and the carrier.

Delivered to an Incorrect Address. If the carrier delivered to the wrong address because of a carrier error, we will arrange a replacement or refund after verification. If an incorrect or incomplete address was provided by the customer, the order is not eligible for a refund or replacement once marked as delivered.

6. Quality Concerns

If you believe there is an issue with product quality, please contact our support team with a description of the problem. Our team will review the situation and provide an appropriate resolution, which may include a replacement or refund where applicable.

7. Subscriptions

If your order includes a subscription, it is your responsibility to manage, modify or cancel that subscription within the 30 day guarantee period. Subscription renewals that occur after this window are not eligible for refunds, and failing to cancel before a renewal is not grounds for a refund.

Subscription Orders. Lironava offers products that can be purchased through a subscription, which renews automatically unless cancelled. If you sign up for a subscription, your chosen payment method will be charged every 30 days, or at the delivery cadence you select (your billing period). By placing your initial subscription order you expressly agree to the terms of the automatic renewal and confirm that you understand this Subscription Policy.

Cancellation of Subscription. You may cancel your subscription at any time. To avoid a recurring charge you can cancel in one of two ways: through the customer portal on trylironava.com, or by contacting our support team at support@trylironava.com.

Billing Information for Subscriptions. You are responsible for providing current, complete and accurate billing information, and for updating it promptly when anything changes, for example a new billing address, card number or expiration date. Please notify us promptly if your payment method is cancelled or is no longer valid. Changes can be made through the customer portal or by contacting our support team.

8. How to Request a Refund

To submit a refund or replacement request, email us at support@trylironava.com. Our team will respond within 1 to 2 business days to review your request and confirm the next steps.

9. Refund Processing and Timeline

Once approved, refunds are issued to your original payment method. Processing takes 5 to 10 business days. The final posting time depends on your bank or card provider. You will receive a confirmation email once your refund has been processed.

10. Abuse and Policy Misuse

To protect the integrity of this policy and ensure fair treatment for all customers:

Repeated refund requests may be subject to additional review.
Fraudulent or misleading claims will result in a denied request.
Customers who abuse this policy may be permanently restricted from future refunds.

11. Agreement to This Policy

By completing a purchase on trylironava.com, you acknowledge that you have read, understood and agreed to the terms of this Refund Policy, including all eligibility requirements and limitations. Agreement to this policy is implied at the time of purchase and does not require a separate signature.

Lironava reserves the right to update or amend this policy at any time. The version in effect at the time of your purchase governs your order.

Lironava, 15442 Ventura Blvd, STE 201-1806, Sherman Oaks, CA 91403, United States. Email support@trylironava.com.