Shipping policy

Shipping Policy

At Lironava we believe your wellness journey should not begin with waiting. Every order is handled with care so your Lymphatic Drainage Drops reach you sealed, fresh and ready to support your body.

1. Order Processing

All orders are typically processed within 1 to 2 business days of payment confirmation.

  • Orders placed Monday to Friday are processed the same or the next business day.
  • Orders placed at the weekend or on a public holiday begin processing on the next business day.
  • During high volume periods such as promotions, product launches or major holidays, processing may take up to 4 business days. We will keep you informed.

2. Delivery Times

United Kingdom. UK orders are delivered by Royal Mail. Estimated delivery is 5 to 10 working days after dispatch.

Other countries. We also deliver to the United States, Canada, Australia and New Zealand. Delivery times outside the UK vary by destination and local customs processing; your tracking link is always the most accurate guide.

Orders are dispatched from our warehouse in China and handed to Royal Mail for the final leg, and may pass through customs on the way, which is included in the delivery window above. Please note that delivery estimates are not guaranteed. Carrier delays, weather or customs processing may affect transit times.

3. Delivery Costs

  • Buy 2, Get 1 Free — delivery is free
  • Buy 3, Get 2 Free — delivery is free
  • A single bottle — delivery is £2.95

The exact cost is always shown at checkout before you pay.

4. Order Tracking and Shipping Notifications

The moment your order leaves our warehouse you will receive a shipping confirmation email with your tracking number. Here is what to expect:

  • Tracking links become active within 24 to 48 hours of dispatch.
  • If your tracking has not updated after 48 hours, please reach out and we will be happy to investigate.
  • Check your spam or promotions folder if you have not received a confirmation email.

5. Shipping Delays

We do everything we can to meet our delivery windows, but some delays are beyond our control. Lironava is not liable for delays caused by:

  • Carrier disruptions or service outages
  • Severe weather or natural events
  • Customs or import processing
  • Incorrect or incomplete shipping information provided at checkout

6. Shipping Address Accuracy

Please double check your shipping address before completing checkout. Lironava is not responsible for packages delivered to an incorrect address provided at the time of purchase. Contact us right away at support@trylironava.com if you notice an address error after placing your order and we will do our best to intercept it.

7. Lost or Damaged Packages

If your order arrives damaged or you believe it has been lost in transit, please contact us for assistance.

  • Include your order number and a photo of any damaged packaging.
  • We will work with you to make it right, whether that is a replacement, store credit or another resolution.

Questions About Your Order?

Our support team is available 24/7 by email. Email is our only support channel, so there is no phone line to sit in — every message reaches a real person on our team. Write to support@trylironava.com.